Homeowner's Portal

STEP 1: IDENTIFY THE ISSUE

The homeowner should thoroughly document the issue they are experiencing within their unit. This could include taking photographs, keeping records of any correspondence related to the issue, and noting the date the issue was first noticed. Please note that the homeowner is responsible for mitigating any damages that may result from the issue/deficiency identified.

STEP 2: DETERMINE THE WARRANTY COVERAGE PERIOD

Please reference your Schedule “E-2” 2-5-10 Home Warranty Certificate to understand the warranty coverage periods and exclusions under the BC Homeowner Protection Act. The warranty coverage for BC’s 2-5-10 year home warranty program is as follows:

1 YEAR: Coverage for defects in materials and labour related to workmanship related to the interior of your home.

2 YEARS: Coverage for defects in materials and workmanship related to the building envelope (including water penetration), and systems like plumbing, electrical, heating, and ventilation.

5 YEARS: Coverage for defects in the building envelope that may lead to water penetration.

10 YEARS: Coverage for structural defects that affect the safety or structural integrity of the home.

STEP 3: REVIEW THE BUILDER’S WARRANTY DOCUMENTATION

Homeowners should review the warranty documentation provided by the builder at the time of purchase. This will outline the specific warranty coverage periods and what is covered under each period.

STEP 4: CONTACT YOUR BUILDINGS’ WARRANTY CARE MANAGER OR WARRANTY PROVIDER

• If the issue falls within the warranty coverage period, the homeowner should contact the Buildings’ Warranty Care Manager or warranty provider as soon as possible to report the issue.
• Provide detailed information about the problem, including when it was first noticed, and any steps taken to mitigate it.

STEP 5: SCHEDULE AN INSPECTION

• The Buildings’ Warranty Care Manager or warranty provider may schedule an inspection of the home to assess the issue and determine if it is covered under the warranty.
• Homeowners should cooperate with the inspection process and provide access to their unit as needed.

STEP 6: RECEIVE RESOLUTION

• If the issue is found to be covered under the warranty, the Buildings’ Warranty Care Manager or warranty provider will work to resolve it in accordance with the terms of the warranty.
• This could involve repairing or replacing the affected components or systems at no cost to the homeowner.

STEP 7: FOLLOW-UP

• Homeowners should follow up with the Buildings’ Warranty Care Manager or warranty provider to ensure that the issue is resolved satisfactorily.
• Keep records of any repairs or work done to address the issue.